Normal view MARC view ISBD view

Davenport, Thomas H., 1954-

Process innovation : reengineering work through information technology / Thomas H. Davenport. - Harvard Business School Press, c1993. - x, 337 p. : ill. ; 24 cm.

Includes bibliographical references and index.

The nature of process innovation -- Selecting processes for innovation -- Information technology as an enabler of process innovation -- Processes and information -- Organizational and human resource enablers of process change -- Creating a process vision -- Understanding and improving existing processes --Designing and implementing the new process and organization -- Process innovation and the management of organizational change -- Implementing process innovation with information technology -- Product and service development and delivery processes -- Customer-facing processes -- Management processes -- Summary and conclusions -- Appendix A: Companies involved in the research -- Appendix B: The origins of process innovation.

ISBN: 0875843662 (acidfree paper) :

LCCN: 92021959

Subjects--Topical Terms:
Information technology.
Technological innovations.
Organizational change.
Production engineering.
Reengineering (Management)

Subjects--Index Terms: საინფორმაციო ტექნოლოგიები ტექნოლოგიური ინოვაციები

LC Class. No.: HC79.I55 / D37 1993

Dewey Class. No.: 338/.064

Universal Decimal Class. No.: 004