Frontmatter -- Table of Contents -- FOREWORD -- ADDRESS OF WELCOME -- HOW TO USE STATISTICS TO PUT 'LIBRARIES ON THE AGENDA -- The Global Statistics Project -- GLOBAL LIBRARY STATISTICS FOR THE TWENTY-FIRST CENTURY -- STANDARDISATION OF LIBRARY STATISTICS -- THE 2007 INTERNATIONAL LIBRARY SURVEY IN LATINAMERICA AND THE CARIBBEAN -- EXPERIENCIA EN LA BUSQUEDA DE DATOS ESTADISTICOS SOBRE BIBLIOTECAS DE LA REPUBLICA ARGENTINA -- TRINIDAD AND TOBAGO'S RESPONSE TO UNESCO'S SURVEY ON GLOBAL STATISTICS -- BENCHMARKING IN THE FORM OF PERFORMANCE INDICATORS AND BALANCED SCORECARD -- CURRENT TRENDS IN THE COLLECTION AND USE OF STATISTICS IN ACADEMIC AND PUBLIC LIBRARIES IN AFRICA -- LIMITS OF THE 'GLOBAL STATISTICS' MODEL AND SOME EXAMPLES OF HOW RESULTS ARE USED -- Libraries' Contribution to Cultural Development and Literacy Education -- INFORMATION LITERACY INDICATORS: A MUST FOR COUNTRIES -- KNOWING YOUR READERS AND YOUR COMMUNITY - TOWARDS A BROADER ROLE FOR LIBRARY STATISTICS -- Public Libraries -- CANADA'S PUBLIC LIBRARIES COUNT! -- ANNUAL SURVEY OF QUÉBEC'S PUBLIC LIBRARIES: A MAJOR REVISION -- UNDERSTANDING THE METHODOLOGICAL FOUNDATIONS OF PUBLIC LIBRARY NATIONAL RATING SYSTEMS -- PRESENTATION OF NORWEGIAN INDICATORS -- QUALITY STANDARDS AND TARGET OUTPUTS BASED ON BENCHMARKING STUDIES IMPROVED BY A PROPOSED PROSPECTIVE BALANCED-SCORECARD MODEL FOR THE MONTRÉAL PUBLIC LIBRARIES SYSTEM -- BIX - THE BIBLIOTHEKSINDEX: STATISTICAL BENCHMARKING IN GERMAN PUBLIC LIBRARIES -- University Libraries -- LIBRARY STATISTICS DATABASE OF THE NATIONAL UNIVERSITY OF LA PLATA (ARGENTINA): A COOPERATIVE EXPERIENCE -- ONLINE STATISTICS FOR AUSTRALIAN, NEW ZEALAND AND ASIAN ACADEMIC LIBRARIES -- LIBQUAL CANADA 2007: SERVICE QUALITY BENCHMARKING ON A NATIONAL SCALE -- LES PROGRAMMES ET PROJETS COMMUNS SUR LES STATISTIQUES DANS LES BIBLIOTHEQUES UNIVERSITAIRES DU CANADA -- TEN YEARS OF EXPERIENCE WITH BENCHMARKING IN DUTCH ACADEMIC LIBRARIES -- UK HIGHER EDUCATION LIBRARY STATISTICS -- INTEGRATED APPROACH TO THE EVALUATION OF DIGITAL LIBRARIES: AN EMERGING STRATEGY FOR MANAGING RESOURCES, CAPABILITIES AND RESULTS -- Conclusions -- WHERE SHALL WE GO FROM HERE? -- GLOBAL LIBRARY STATISTICS - WHAT NEXT FOR IFLA? -- Backmatter
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9783598441677
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Bibliography. Library science. Information resources. Library statistics--Congresses. Bibliothekswesen. Statistik. Bibliotheksstatistik LANGUAGE ARTS & DISCIPLINES / Library & Information Science / General.