Measuring Quality : Performance Measurement in Libraries. 2nd revised edition / Roswitha Poll, Peter te Boekhorst.
Material type: TextLanguage: English Series: IFLA Publications ; 127Publisher: Berlin ; Boston : K. G. Saur, [2008]Copyright date: ©2007Edition: 2nd rev. edDescription: 1 online resourceContent type:- text
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- 9783598440281
Frontmatter -- CONTENTS -- PREFACE -- 1. The role of performance indicators in quality management -- 2. Indicators of impact or outcome -- 3. Overview of the indicators -- 4. Description of the indicators -- 5. List of indicators -- Backmatter
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In English.
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