Business performance measurement : (Record no. 521262)
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| fixed length control field | 04207nam a22003618i 4500 |
| 001 - CONTROL NUMBER | |
| control field | CR9780511753695 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | UkCbUP |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20200124160313.0 |
| 006 - FIXED-LENGTH DATA ELEMENTS--ADDITIONAL MATERIAL CHARACTERISTICS--GENERAL INFORMATION | |
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| 007 - PHYSICAL DESCRIPTION FIXED FIELD--GENERAL INFORMATION | |
| fixed length control field | cr|||||||||||| |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 100422s2002||||enk o ||1 0|eng|d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9780511753695 (ebook) |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| Cancelled/invalid ISBN | 9780521803427 (hardback) |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | UkCbUP |
| Language of cataloging | eng |
| Description conventions | rda |
| Transcribing agency | UkCbUP |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HD58.9 |
| Item number | .B875 2002 |
| 082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.4/01 |
| Edition number | 21 |
| 245 00 - TITLE STATEMENT | |
| Title | Business performance measurement : |
| Remainder of title | theory and practice / |
| Statement of responsibility, etc | edited by Andy Neely. |
| 264 #1 - Production, Publication, Distribution, Manufacture, and Copyright Notice (R) | |
| Place of production, publication, distribution, manufacture (R) | Cambridge : |
| Name of producer, publisher, distributor, manufacturer (R) | Cambridge University Press, |
| Date of production, publication, distribution, manufacture, or copyright notice | 2002. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 online resource (xiii, 366 pages) : |
| Other physical details | digital, PDF file(s). |
| 336 ## - Content Type (R) | |
| Content type term (R) | text |
| Content type code (R) | txt |
| Source (NR) | rdacontent |
| 337 ## - Media Type (R) | |
| Media type term (R) | computer |
| Media type code (R) | c |
| Source (NR) | rdamedia |
| 338 ## - Carrier Type (R) | |
| Carrier type term (R) | online resource |
| Carrier type code (R) | cr |
| Source (NR) | rdacarrier |
| 500 ## - GENERAL NOTE | |
| General note | Title from publisher's bibliographic system (viewed on 05 Oct 2015). |
| 505 00 - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | pt. 1. Performance measurement : functional analyses. |
| Title | Measuring performance : the accounting perspective / |
| Statement of responsibility | David Otley -- |
| Title | Measuring performance : the marketing perspective / |
| Statement of responsibility | Bruce Clark -- |
| Title | Measuring performance : the operations perspective / |
| Statement of responsibility | Andy Neely and Rob Austin -- |
| Title | Finding performance : the new discipline in management / |
| Statement of responsibility | Marshall W. Meyer -- |
| Miscellaneous information | pt. 2. Performance measurement : theoretical foundations. |
| Title | A conceptual and operational delineation of performance / |
| Statement of responsibility | Michel Lebas and Ken Euske -- |
| Title | When it should not work but does : anomalies of high performance / |
| Statement of responsibility | Rob Austin and Jody Hoffer Gittell -- |
| Title | Does pay for performance really motivate employees? / |
| Statement of responsibility | Margit Osterloh and Bruno S. Frey -- |
| Title | Superior managers tolerance to dysfunctional behavior : a test / |
| Statement of responsibility | Clive Emmanuel -- |
| Miscellaneous information | pt. 3. Performance measurement : frameworks and methodologies. |
| Title | Performance measurement frameworks : a review / |
| Statement of responsibility | Mike Kennerley and Andy Neely -- |
| Title | The critical few : first among equals as parameters of strategic effectiveness / |
| Statement of responsibility | Elspeth Murray and Peter Richardson -- |
| Title | Integrated performance measurements systems : structure and dynamics / |
| Statement of responsibility | Umit Bititci, Allan Carrie, and Trevor Turner -- |
| Title | Why measurement initiatives succeed and fail : the impact of parent company initiatives / |
| Statement of responsibility | Mike Bourne and Andy Neely -- |
| 505 00 - FORMATTED CONTENTS NOTE | |
| Miscellaneous information | pt. 4. Performance measurement : practical applications. |
| Title | What really goes on in the name of benchmarking? / |
| Statement of responsibility | David Mayle [and others] -- |
| Title | Measuring marketing performance : which way is up? / |
| Statement of responsibility | Tim Ambler and Flora Kokkinaki -- |
| Title | Loosely coupled performance measurement systems / |
| Statement of responsibility | Thomas Ahrens and Chris Chapman -- |
| Title | Redefining government performance / |
| Statement of responsibility | Ken Ogata and Rich Goodkey -- |
| Miscellaneous information | pt. 5. Performance measurement : specific measures. |
| Title | Customer satisfaction and business performance / |
| Statement of responsibility | Kai Kristensen, Anne Martensen, and Lars Grønholdt -- |
| Title | Linking financial performance to employee and customer satisfaction / |
| Statement of responsibility | Andy Neely and Mohammed Al Najjar -- |
| Title | Measuring innovation performance / |
| Statement of responsibility | Riitta Katila -- |
| Miscellaneous information | pt. 6. Performance measurement : emerging issues and trends. |
| Title | The future of performance measurement : measuring knowledge work / |
| Statement of responsibility | Rob Austin and Pat Larkey -- |
| Title | Measuring eBusiness performance / |
| Statement of responsibility | Andy Neely [and others]. |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc | The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Organizational effectiveness |
| General subdivision | Measurement. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Performance |
| General subdivision | Measurement. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name as entry element | Total quality management. |
| 700 1# - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Neely, A. D. |
| Fuller form of name | (Andy D.), |
| Relator term | editor. |
| 776 08 - ADDITIONAL PHYSICAL FORM ENTRY | |
| Display text | Print version: |
| International Standard Book Number | 9780521803427 |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Uniform Resource Identifier | <a href="https://doi.org/10.1017/CBO9780511753695">https://doi.org/10.1017/CBO9780511753695</a> |
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