@book{14067,
	author = {Katcher, Bruce Leslie, and Snyder, Adam.},
	title = {30 reasons employees hate their managers :},
	publisher = {AMACOM, American Management Association,},
	year = {c2007.},
	address = {New York :},
	url = {http://www.loc.gov/catdir/toc/ecip0620/2006028980.html}
}