Business performance measurement :  theory and practice / 
edited by Andy Neely. 
 - Cambridge :  Cambridge University Press,  2002. 
 - 1 online resource (xiii, 366 pages) :  digital, PDF file(s). 
<br/><br/> Title from publisher's bibliographic system (viewed on 05 Oct 2015). 
<br/><br/> Measuring performance : the accounting perspective /  Measuring performance : the marketing perspective /  Measuring performance : the operations perspective /  Finding performance : the new discipline in management /  A conceptual and operational delineation of performance /  When it should not work but does : anomalies of high performance /  Does pay for performance really motivate employees? /  Superior managers tolerance to dysfunctional behavior : a test /  Performance measurement frameworks : a review /  The critical few : first among equals as parameters of strategic effectiveness /  Integrated performance measurements systems : structure and dynamics /  Why measurement initiatives succeed and fail : the impact of parent company initiatives /  David Otley --  Bruce Clark --  Andy Neely and Rob Austin --  Marshall W. Meyer --  Michel Lebas and Ken Euske --  Rob Austin and Jody Hoffer Gittell --  Margit Osterloh and Bruno S. Frey --  Clive Emmanuel --  Mike Kennerley and Andy Neely --  Elspeth Murray and Peter Richardson --  Umit Bititci, Allan Carrie, and Trevor Turner --  Mike Bourne and Andy Neely --  pt. 1. Performance measurement : functional analyses.  pt. 2. Performance measurement : theoretical foundations.  pt. 3. Performance measurement : frameworks and methodologies.  What really goes on in the name of benchmarking? /  Measuring marketing performance : which way is up? /  Loosely coupled performance measurement systems /  Redefining government performance /  Customer satisfaction and business performance /  Linking financial performance to employee and customer satisfaction /  Measuring innovation performance /  The future of performance measurement : measuring knowledge work /  Measuring eBusiness performance /  David Mayle [and others] --  Tim Ambler and Flora Kokkinaki --  Thomas Ahrens and Chris Chapman --  Ken Ogata and Rich Goodkey --  Kai Kristensen, Anne Martensen, and Lars Grønholdt --  Andy Neely and Mohammed Al Najjar --  Riitta Katila --  Rob Austin and Pat Larkey --  Andy Neely [and others].  pt. 4. Performance measurement : practical applications.  pt. 5. Performance measurement : specific measures.  pt. 6. Performance measurement : emerging issues and trends. 
<br/><br/> The field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline. 
<br/><br/><label>ISBN: </label>9780511753695 (ebook) 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Organizational effectiveness--Measurement.<br/>Performance--Measurement.<br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD58.9  / .B875 2002 
<br/><br/><label>Dewey Class. No.: </label>658.4/01