how to break deadlocks and resolve ugly conflicts (without money or muscle) Malhotra, Deepak 1975- creator text bibliography us New York] Berrett-Koehler Publishers [2016] 2016 monographic eng

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x, 212 p. Becoming a negotiation genius. The negotiator's toolkit; Claiming value in negotiation; Creating value in negotiation; Investigative negotiation -- Negotiating rationally. When rationality fails: biases of the mind; When rationality fails: biases of the heart; Negotiating rationally in an irrational world -- Negotiating in the real world. Strategies of influence; Blind spots in negotiation; Confronting lies and deception; Recognizing and resolving ethical dilemmas; Negotiating from a position of weakness; When negotiations get ugly: dealing with irrationality, distrust, anger, threats, and ego; When not to negotiate; Putting it into practice -- Glossary. Deepak Malhotra. Includes index. Includes bibliographical references and index. Negotiation in business Negotiation Miscommunication Interpersonal communication Moral and ethical aspects Conflict management ბიზნესი მოლაპარაკებები ბიზნესში პიროვნებათშორისი კომუნიკაცია - მორალური და ეთიკური ასპექტები კონფლიქტების მენეჯმენტი HD58.6 .M35 2007 658.4/052 331.106.42 9781626567061 1626567069 2007019718 http://www.loc.gov/catdir/toc/ecip0718/2007019718.html http://www.loc.gov/catdir/toc/ecip0718/2007019718.html DLC 070511 20200129105017.0 14846938