000			04062nam a22003738i 4500
001			CR9780511488481
003			UkCbUP
005			20200124160313.0
006			m|||||o||d||||||||
007			cr||||||||||||
008			090227s2007||||enk o ||1 0|eng|d
020			_a9780511488481 (ebook)
020			_z9780521855112 (hardback)
020			_z9780521188760 (paperback)
040			_aUkCbUP _beng _erda _cUkCbUP
050	0	0	_aHD58.9 _b.B875 2007
082	0	0	_a658.4/01 _222
245	0	0	_aBusiness performance measurement : _bunifying theories and integrating practice / _cedited by Andy Neely.
250			_aSecond edition.
264		1	_aCambridge : _bCambridge University Press, _c2007.
300			_a1 online resource (xvi, 511 pages) : _bdigital, PDF file(s).
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
500			_aTitle from publisher's bibliographic system (viewed on 05 Oct 2015).
505	0		_aAccounting performance measurement : a review of its purposes and practices / David Otley -- Measuring marketing performance : research practice and challenges / Bruce Clark -- Measuring performance : the operations management perspective / Andy Neely -- Measuring performance : the supply chain management perspective / Douglas Lambert and Michael Knemeyer -- Finding performance : the new discipline in management / Marshall Meyer -- A conceptual and operational delineation of performance / Michel Lebas and Ken Euske -- Performance measurement frameworks : a review / Andy Neely, Mike Kennerley and Chris Adams -- Beyond budgeting to the adaptive organisation / Jeremy Hope -- Theoretical conditions for validity in accounting performance measurement / Hanne Nørreklit, Lennart Nørreklit and Falconer Mitchell -- The validity of measurement frameworks : measurement theory / Stephen Pike and Goran Roos -- Choosing marketing dashboard metrics / Tim Ambler and John Roberts -- Risk in performance measurement / Andrew Likierman -- Measuring knowledge work / Rob Austin and Pat Larkey -- Measuring innovation performance / Riitta Katila -- Context-based measurement / Graham Clark and Antony Powell -- Measuring the performance of England's primary school teachers : purposes, theories, problems and tensions / Andrew Brown -- Police performance : sovereignty, discipline and governmentality / Paul Collier -- The development of composite indicators to measure health care performance / Rowena Jacobs, Peter Smith and Maria Goddard -- Perversity in public service performance measurement / Mike Pidd -- Does pay for performance really motivate employees? / Margit Osterloh and Bruno Frey -- Anomalies of measurement : when it works, but should not / Rob Austin and Jody Hoffer Gittel -- Loosely coupled performance measurement systems / Thomas Ahrens and Chris Chapman.
520			_aDrawing together contributions from leading thinkers around the world, this 2007 book reviews developments in the theory and practice of performance measurement and management. Significantly updated and modified from the first edition, the book includes ten additional chapters which review performance measurement from the perspectives of accounting, marketing, operations, public services and supply-chain management. In addition to these functional analyses the book explores performance measurement frameworks and methodologies, practicalities and challenges, and enduring questions and issues. Edited by one of the world's leading experts on performance measurement and management, Business Performance Measurement will be of interest to graduate students, managers and researchers who wish to understand more about the theory and practice of performance measurement and management.
650		0	_aOrganizational effectiveness _xMeasurement.
650		0	_aPerformance _xMeasurement.
650		0	_aTotal quality management.
700	1		_aNeely, A. D. _q(Andy D.), _eeditor.
776	0	8	_iPrint version: _z9780521855112
856	4	0	_uhttps://doi.org/10.1017/CBO9780511488481
999			_c521257 _d521255