000			04207nam a22003618i 4500
001			CR9780511753695
003			UkCbUP
005			20200124160313.0
006			m|||||o||d||||||||
007			cr||||||||||||
008			100422s2002||||enk o ||1 0|eng|d
020			_a9780511753695 (ebook)
020			_z9780521803427 (hardback)
040			_aUkCbUP _beng _erda _cUkCbUP
050	0	0	_aHD58.9 _b.B875 2002
082	0	0	_a658.4/01 _221
245	0	0	_aBusiness performance measurement : _btheory and practice / _cedited by Andy Neely.
264		1	_aCambridge : _bCambridge University Press, _c2002.
300			_a1 online resource (xiii, 366 pages) : _bdigital, PDF file(s).
336			_atext _btxt _2rdacontent
337			_acomputer _bc _2rdamedia
338			_aonline resource _bcr _2rdacarrier
500			_aTitle from publisher's bibliographic system (viewed on 05 Oct 2015).
505	0	0	_gpt. 1. Performance measurement : functional analyses. _tMeasuring performance : the accounting perspective / _rDavid Otley -- _tMeasuring performance : the marketing perspective / _rBruce Clark -- _tMeasuring performance : the operations perspective / _rAndy Neely and Rob Austin -- _tFinding performance : the new discipline in management / _rMarshall W. Meyer -- _gpt. 2. Performance measurement : theoretical foundations. _tA conceptual and operational delineation of performance / _rMichel Lebas and Ken Euske -- _tWhen it should not work but does : anomalies of high performance / _rRob Austin and Jody Hoffer Gittell -- _tDoes pay for performance really motivate employees? / _rMargit Osterloh and Bruno S. Frey -- _tSuperior managers tolerance to dysfunctional behavior : a test / _rClive Emmanuel -- _gpt. 3. Performance measurement : frameworks and methodologies. _tPerformance measurement frameworks : a review / _rMike Kennerley and Andy Neely -- _tThe critical few : first among equals as parameters of strategic effectiveness / _rElspeth Murray and Peter Richardson -- _tIntegrated performance measurements systems : structure and dynamics / _rUmit Bititci, Allan Carrie, and Trevor Turner -- _tWhy measurement initiatives succeed and fail : the impact of parent company initiatives / _rMike Bourne and Andy Neely --
505	0	0	_gpt. 4. Performance measurement : practical applications. _tWhat really goes on in the name of benchmarking? / _rDavid Mayle [and others] -- _tMeasuring marketing performance : which way is up? / _rTim Ambler and Flora Kokkinaki -- _tLoosely coupled performance measurement systems / _rThomas Ahrens and Chris Chapman -- _tRedefining government performance / _rKen Ogata and Rich Goodkey -- _gpt. 5. Performance measurement : specific measures. _tCustomer satisfaction and business performance / _rKai Kristensen, Anne Martensen, and Lars Grønholdt -- _tLinking financial performance to employee and customer satisfaction / _rAndy Neely and Mohammed Al Najjar -- _tMeasuring innovation performance / _rRiitta Katila -- _gpt. 6. Performance measurement : emerging issues and trends. _tThe future of performance measurement : measuring knowledge work / _rRob Austin and Pat Larkey -- _tMeasuring eBusiness performance / _rAndy Neely [and others].
520			_aThe field of performance measurement has evolved rapidly in the last few years with the development of new measurement frameworks and methodologies, such as the balanced scorecard, the performance prism, economic value added, economic profit, activity based costing and self-assessment techniques. This multidisciplinary, international book draws together the key themes to provide an up-to-date summary of the leading ideas in business performance measurement, theory and practice. It includes viewpoints from a range of fields including accounting, operations management, marketing, strategy and organisational behaviour. The book will appeal to graduate students, managers and researchers interested in performance measurement, whatever their discipline.
650		0	_aOrganizational effectiveness _xMeasurement.
650		0	_aPerformance _xMeasurement.
650		0	_aTotal quality management.
700	1		_aNeely, A. D. _q(Andy D.), _eeditor.
776	0	8	_iPrint version: _z9780521803427
856	4	0	_uhttps://doi.org/10.1017/CBO9780511753695
999			_c521262 _d521260