000			02904nam a22003977a 4500
001			12857891
003			Ge_NSL
005			20250508080510.0
008			250508s2003 us ||||| |||| 00| 0 eng d
010			_a 2002011164
020			_a0471229253 (cloth : alk. paper)
040			_aDLC _cDLC _dDLC
041			_aeng
042			_apcc
050	0	0	_aHD30.2 _b.S782 2003
080			_a002.5(035)
082	0	0	_a658.4/038 _221
100			_aStapleton, James J. _96598
245	1	0	_aExecutive's guide to knowledge management : _bthe last competitive advantage / _c[by] James J Stapleton.
260			_aHoboken, New Jersey : _bJ. Wiley & Sons., _cc2003.
300			_axx, 236 p. : _bill. ; _c24 cm.
500			_aIncludes index.
505	0		_aInfomentality. Your infomentality. Information gathering mentality. Components of the information gathering mentality. Elements of the information gathering mentality. Your intelligence gathering plan -- Infogoals. Simple information request. Understand the source information. Synthesize the data. What businesses need. Risks. The ultimate goal -- Building knowledge. Find it. Secure it. Evaluate it. Understand it. Analyze it. Synthesize it. Disseminate/distribute it. Act on it. Information basics -- Infoplan. Why information gathering is important to sales. External information sources. Opinions. Aim of the knowledge management program : getting and keeping new clients -- Competitor information -- Customer relations. Your competition : are they colleagues or are they competitors. What constitutes good service? What do customers want? Communication. Surveys. Exit interviews. Information sources. Customer base. Misinformation -- Referral source information. Art of networking. Building an information network. Right knowledge. Meeting with influencers. Information sources -- Infoplan. Why we gather information. Why you must plan. Planning process. Choosing information gathering activities. Why information gathering plans fail.
650		0	_aKnowledge management. _96616
650		0	_aInformation resources management. _96617
650		0	_aCustomer services. _96618
653			_aცოდნის მენეჯმენტი
653			_aინფორმაციული რესურსების მართვა
653			_aმომხმარებელთა მომსახურება
856	4	2	_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/wiley044/2002011164.html
856	4	2	_3Publisher description _uhttp://www.loc.gov/catdir/description/wiley037/2002011164.html
856	4	1	_3Table of contents _uhttp://www.loc.gov/catdir/toc/wiley031/2002011164.html
906			_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg
942			_2udc _cBK
999			_c829701 _d829699